HOW CAN WE HELP?

Support across every channel — real-time, async, automated, or human. Pick your path.

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LIVE SUPPORT CHANNELS

Community support, announcements, and real-time help from the AeThex team and network members.

Fast response channel for urgent issues. Active community. Direct access to operators.

Reach the AeThex team publicly or via DM. Good for time-sensitive visibility.

support@aethex.tech — For formal requests, account issues, billing, and partnership queries.

SELF-SERVICE RESOURCES

Full technical docs covering API references, integration guides, and protocol specs.

Searchable FAQ and troubleshooting library. Most answers are here.

Bug reports, feature requests, and open source contributions tracked publicly.

Live infrastructure status, incident history, and scheduled maintenance notices.

Step-by-step walkthroughs for setup, configuration, and common workflows.

KAEL AI SUPPORT

Ask KAEL — AeThex's AI assistant — anything about the network, products, or protocols.

DEDICATED & PROFESSIONAL SUPPORT

Direct line for AeThex Pro members. Scheduled calls with the infrastructure team.

SCREEN SHARE SESSION

Book a live screen-share with an AeThex engineer for complex integrations.

SECURITY DISCLOSURE

Responsible disclosure channel for vulnerability reports. Encrypted, confidential, and rewarded.

PARTNER SUPPORT

Dedicated account management for integration partners and enterprise clients.

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SYSTEM STATUS

SERVICE	STATUS	LATENCY	UPTIME (30D)
AeThex Core API	● OPERATIONAL	12ms	99.98%
Axiom Protocol Network	● OPERATIONAL	4ms	99.99%
AeThex Locker	● MAINTENANCE	—	99.91%
KAEL AI (kael.aethex.tech)	● OPERATIONAL	340ms	99.70%
Forgejo (git.aethex.tech)	● OPERATIONAL	28ms	99.95%
Auth (auth.aethex.tech)	● OPERATIONAL	19ms	99.97%